Tech Upgrades Improve Service for Permitting Customers

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The Division of Building Safety is using new technology to improve service and convenience to its permitting customers. Use the tools below to ask questions or provide comments.

Here's what's new:

  • An AI-powered permitting assistant is now available around the clock via phone, text, and online chat to answer common questions about permits, inspections, fees, licensing, and more.
  • The new, County-developed FastQ system makes it easier to schedule permitting appointments while reducing recurring software costs
  • A Contractor Licensing Document Upload Tool provides immediate confirmation of renewal submissions and helps staff process licenses faster.
  • Customers can also now pay permit and case fees without logging into Fast Track, removing a common barrier for contractors, property owners and agents

These improvements are already making an impact, including helping cut permitting-related calls in half while giving customers more ways to get the information they need.

To use the AI phone chat feature, call 407-836-5550.


Need more permitting assistance?

Follow these steps:

Questions? Visit www.ocfl.net/building or call 407-836-5550

The Division of Building Safety is using new technology to improve service and convenience to its permitting customers. Use the tools below to ask questions or provide comments.

Here's what's new:

  • An AI-powered permitting assistant is now available around the clock via phone, text, and online chat to answer common questions about permits, inspections, fees, licensing, and more.
  • The new, County-developed FastQ system makes it easier to schedule permitting appointments while reducing recurring software costs
  • A Contractor Licensing Document Upload Tool provides immediate confirmation of renewal submissions and helps staff process licenses faster.
  • Customers can also now pay permit and case fees without logging into Fast Track, removing a common barrier for contractors, property owners and agents

These improvements are already making an impact, including helping cut permitting-related calls in half while giving customers more ways to get the information they need.

To use the AI phone chat feature, call 407-836-5550.


Need more permitting assistance?

Follow these steps:

Questions? Visit www.ocfl.net/building or call 407-836-5550

  • News Coverage: AI Helped Orange County, Fla., Halve Permitting Calls

    Share News Coverage: AI Helped Orange County, Fla., Halve Permitting Calls on Facebook Share News Coverage: AI Helped Orange County, Fla., Halve Permitting Calls on X (formerly Twitter) Share News Coverage: AI Helped Orange County, Fla., Halve Permitting Calls on Linkedin Email News Coverage: AI Helped Orange County, Fla., Halve Permitting Calls link

    For a permitting office, fewer calls are usually a good thing. A 60 percent drop? Even better. But in Orange County, Fla., fewer calls are just one measure of something bigger.

    At the center of the county’s operation is Fast Track, an in-house, customer-facing platform that is the digital front end to the county’s underlying permitting system, AMANDA, which lets customers interact with their information through a modern web-based experience.

    The county has recently been adding tools to that platform to make it easier for contractors and residents to handle routine tasks — from scheduling appointments to uploading licensing documents to making payments without logging in.

    Read full story here: AI Helped Orange County, Fla., Halve Permitting Calls

    For a permitting office, fewer calls are usually a good thing. A 60 percent drop? Even better. But in Orange County, Fla., fewer calls are just one measure of something bigger.

    At the center of the county’s operation is Fast Track, an in-house, customer-facing platform that is the digital front end to the county’s underlying permitting system, AMANDA, which lets customers interact with their information through a modern web-based experience.

    The county has recently been adding tools to that platform to make it easier for contractors and residents to handle routine tasks — from scheduling appointments to uploading licensing documents to making payments without logging in.

    Read full story here: AI Helped Orange County, Fla., Halve Permitting Calls

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Page last updated: 20 Aug 2026, 03:57 PM