News Coverage: AI Helped Orange County, Fla., Halve Permitting Calls

For a permitting office, fewer calls are usually a good thing. A 60 percent drop? Even better. But in Orange County, Fla., fewer calls are just one measure of something bigger.

At the center of the county’s operation is Fast Track, an in-house, customer-facing platform that is the digital front end to the county’s underlying permitting system, AMANDA, which lets customers interact with their information through a modern web-based experience.

The county has recently been adding tools to that platform to make it easier for contractors and residents to handle routine tasks — from scheduling appointments to uploading licensing documents to making payments without logging in.

Read full story here: AI Helped Orange County, Fla., Halve Permitting Calls