FAQs
What is consumer protection?
Consumer protection includes laws, services, and resources designed to protect individuals from unfair, deceptive, or fraudulent business practices.
What should I do before purchasing a product or service?
Research the business, compare prices, read reviews, understand the terms and conditions, and ask about refund or cancellation policies before making a payment.
Why is it important to keep receipts and other documents?
Receipts, contracts, emails, order confirmations, and screenshots can provide important evidence if you need to request a refund, dispute a charge, or file a consumer complaint.
What are common warning signs of a scam?
Warning signs may include unexpected requests for money, pressure to act immediately, promises that seem too good to be true, and demands for payment by gift card, cryptocurrency, wire transfer, or payment app.
What should I do if I receive a suspicious call, email, or text message?
Do not provide personal or financial information, click unfamiliar links, or send money. End the communication and contact the organization directly using a verified phone number or website.
What can I do if a business does not provide the product or service I paid for?
Contact the business in writing and clearly explain the issue and the resolution you are requesting. Keep copies of all communications. You may also contact your payment provider or file a consumer complaint.
How can I protect my personal and financial information?
Use strong, unique passwords, enable multi-factor authentication, review your financial accounts regularly, avoid sharing sensitive information with unknown individuals, and verify requests before responding.